Director of Operations
Director of Operations - Needed for Service Delivery Excellence!
Full-Time, performance bonuses, and executive benefits package
Velo's Director of Operations will be a naturally proactive, assertive, take-charge person who is process-oriented and cares about the details. If you are someone who can see a path forward when others are stuck and who can develop a process to guide team members toward reaching goals, this is a job where you’ll have the latitude and independence needed to make it happen. If you enjoy fast-paced, analytical problem-solving, this job will constantly provide new growth opportunities as you become a crucial player in the scale of our operations. Read on to learn more about the Director of Operations role at Velo IT Group!
What will you be doing?
The Director of Operations will be at the helm of a team of top IT engineers and executives in the MSP industry. You will be responsible for fine-tuning Velo’s service delivery processes helping us to build a disciplined, winner’s culture internally and a reputation for world-class service among our clientele, delivering service above and beyond expectations. As the Director of Operations, you will apply your analytical skills to our business and implement enhancements to help us hit our targets and win! Further, as one of the fastest-growing MSPs in the industry, you will evaluate our processes and adapt them for increased scalability. To do this, you will work alongside some of the best and brightest technologists in the industry to define, execute, and achieve our quarterly and annual goals. You will lead daily team huddles and weekly operations meetings to keep our team well-aligned. Contributing to quarterly strategic planning sessions, you will keep the executive team informed of our progress, where we are stuck, and where resources are required to achieve our goals. Further, you will work with our service delivery teams to ensure our goals and objectives are having the positive impact we are looking for on the front lines. This role is key in helping Velo unlock growth opportunities as we mature our service delivery and organizational process and tune them for scale.
What is Life at Velo like?
Velo is one of the fastest-growing managed service providers in the United States; as such, opportunities at Velo abound for those with discipline and a willingness to persist through the obstacles. Located in Downtown Dallas in the beautiful Arts District, you will enjoy being a part of this world-class team. Walk out our front door to Klyde Warren Park for lunch and brainstorming sessions or down the street to Berkley’s Market for an afternoon coffee. Velo offers industry-leading compensation packages for industry-leading talent. As a managed service provider, we serve small and mid-sized companies as their outsourced IT and cybersecurity department. Our rapid growth allows us to bring on new clients and team members every month, creating a very active and high-energy work environment. Velo’s leadership is focused on building a competitive advantage through our internal culture - knowing this is founded on treating our team members well and caring for them as individuals, not just professionals. Our purpose as an organization is "To Serve People by Humanizing Technology." This purpose inspires us to deliver technology experiences to our clients that are integrated into their way of working. This makes technology a natural extension of the work process, makes work more efficient and fun, and builds a loyal partnership between Velo and our client organizations.
We’ll provide in-depth training for how we handle operations here at Velo to help you understand the business and how your role builds harmony both on our team and with our clients - you just need to bring a positive attitude and your A game! If this role and Velo appeal to you, we would love to meet you, so please apply today!
Position Overview:
- Highlights: Leadership role with an established managed IT services engineering team
- Culture: An organization driven by servant leadership principles that produce the highest levels of peer accountability and organizational performance, all while having fun at work!
- Job Type: Director of Operations, MSP Operations, Service Desk Management, IT Operations Leadership
- Work Hours: Full-time, in-office
- Benefits: Comprehensive major medical, dental, vision, 3% retirement matching
- Location: Dallas, TX
- 5+ years of managerial-level experience in IT operations, service delivery, or operations leadership
- 10+ years of professional experience
- Knowledge of ITIL standards and best practices
- Understanding of the MSP industry and multi-tenant IT service delivery