Service Coordinator - Needed for Organization and Scheduling Harmony!

Work Type: Full-time, in-office
Compensation: $60,000 - $70,000 commensurate on experience
Benefits: Medical, Vision, Dental, Telemedicine, IRA w/Matching, Corporate Chaplain, Counseling Services, 8 paid holidays, 3 weeks PTO

Location: Dallas, TX

Who are we looking for? 

Velo’s Service Coordinator will be an impatient, quick, yet detail-oriented individual who enjoys moving quickly from task to task. If you can facilitate the transfer of information quickly and like creating and being part of a harmonious, well-organized work environment, we would love to consider you for this role!

Interested? Here is what you will be doing:

The Service Coordinator will review our engineers' schedules, incoming client requests, and client-committed due dates in real-time to ensure the most appropriate and efficient utilization of resources. The coordinator will take inbound calls, providing our clients with a first interaction that serves to humanize their experience with technology. The coordinator will monitor dashboards, service-level agreements (SLAs), and key performance indicators (KPIs) in support of Velo's talented engineering team to best identify opportunities to exceed clients' expectations! 

Velo will provide the Service Coordinator with detailed training, so you know exactly what process to follow, and what the "rules of the road" are on your path to success! All we need from you is your upbeat and optimistic attitude, organization and social skills, and your willingness to work hard for the success of our team.

The Service Coordinator will also assist in the coordination of internal events and communications, as well as in creating a hospitality-driven office environment. Our culture involves having a servant leadership approach, and the service coordinators demonstrate this by providing the team with hospitality and administrative responsibilities that support each other's daily lives in and around our office. 

A little about Velo...

Velo is one of the fastest-growing managed service providers in the United States. As an INC 5000 company, and an MSP 501 winner for six consecutive years, opportunities at Velo abound. Headquartered in Downtown Dallas, with additional offices in Houston, TX, and Lafayette, LA, you will enjoy being a part of this award-winning team. Velo offers industry-leading compensation packages for industry-leading talent. As a managed service provider, we serve entrepreneurial led companies as their outsourced IT and cybersecurity department. Our rapid growth allows us to bring on new clients and team members consistently, creating a very active and dynamic work environment. Velo's leadership knows and understands the constitution of our culture, and the inward service to every member of Team Velo is our competitive advantage.

Our vision is to be the first choice in managed services globally, empowering entrepreneurs by humanizing technology for 25,000 people every day. With this, our leadership team is here to be uniquely human in an increasingly disconnected world; to serve you and your family so you can effectively serve our clients and your peers. 

Position Overview: 

• Highlights: Fast-paced role tracking multiple deliverables simultaneously while using your intuitive people skills to actively serve clients, and your teammates.
• Job Type: IT Operations, Service Delivery/Coordination, Operations Management
• Culture: The organization is driven by servant leadership principles that produce the highest levels of peer accountability and organizational performance, all while having fun at work! 
• Work Hours: Full-time, in office 
• Annual Compensation: $60,000 - $70,000 commensurate on experience
• Benefits: Medical, Vision, Dental, Telemedicine, IRA w/Matching, Corporate Chaplain, Counseling Services, 8 paid holidays, 3 weeks PTO 
• Location: Dallas, TX

Required Experience: 

• 1-2 years of experience in operations coordination, IT operations, dispatch, office administration, service delivery coordination or management
• 2+ years of professional experience
• Fundamental understanding of service operations, field service, resource scheduling, and great communication skills!

If this opportunity is for you – please Apply Now!